Do I have to pay for delivery and return?
No, this is included in your rental cost.
How do I tell my hotel about the board?
You won’t have to. We will speak to them and arrange for it to be there just before you arrive. We will ask the hotel to help pass the board and kit to the courier at the end of the rental period. All you will have to do is take it to reception for collection at 10am the day after the last day of the rental period. We’ll ask the hotel to pass it to the courier and give you the tracking number, so you know it gets back to us. We will contact you to remind you of the exact date of the collection, so that there is no confusion.
What if there is a problem?
There normally isn’t, but if there is drop us an email / whatsapp / wechat message and we will get back to you quickly to sort out the problem. If your rental period is affected, we’ll refund you those days.
What about the deposit?
We do take a small deposit to mitigate any loss - the boards are not cheap to replace! If you are hiring the carbon fibre paddle or the Titan (Super-Efficient) Pump, we reserve the right to charge a separate deposit for those too. Under normal circumstances, we’ll just charge you for the rental, once we get the board and kit back in good condition. The boards are extremely tough and durable, being made of the same stuff as military rigid inflatable boats! We check and inflate each one fully before it goes out to you along with testing of the pumps and leashes and inspecting the paddles, so you can be sure that you are getting the equipment in excellent condition. However, please take care of the board and especially the pumps. We will have to charge you extra if there is damage to the equipment. Our rental costs are low compared to the value of the equipment, so our customers get a good deal.
What if I want to cancel a rental?
Please read our cancellation policy.
What if you have never paddled before?Do you have any tips for SUP?
No problem! Our boards are stable and designed for beginners and intermediates. Best not to plan a long journey on day one and get used to the board before you travel too far. We have lots of tips, like:
- Position yourself in the centre of the board and keep your knees soft
- Always wear a leash
- Start off SUP on your knees
How can I ensure that the SUP board and pump are not damaged?
If you follow these guidelines, you should not have any problems and the board will look after itself. It is mostly common sense stuff:
- don’t leave the board in direct sunlight for extended periods of time – it may over pressurize or suffer heat damage (Thailand is in the tropics and the sun is powerful); only pump the board up to 14 – 15 psi, no more, no less. If you overinflate it, it may explode.
- don’t drag the board over rocks or concrete – you might tear a seam or damage the fins.
- ensure you only use the main centre fin when you are in the water – don’t put weight on the board with the centre fin in place when not in the water – it may break; enter the water rear fins first so they don’t drag along the beach; generally realise that the centre fin is probably the weakest point of the board.
- when you use the pump, ensure you are strong enough to hold the rest of the pump still with your feet, whilst you pump the handle to inflate the board.
- Always wear a leash – this makes it safer for you and less likely for the board to float away from you if you fall off.
- Take care with the valve and the ‘pump to valve fitting’, follow the instructions that come with the board. It is reasonably straight forward, but we will post some links to videos that you can access to be sure you know what you are doing, if you are not sure.
- Take care where you place the board when not in the water – watch out for sharp rocks, class and other sharp objects – the boards are very tough, but if you drag them over sharp objects or stand on them whilst on a sharp object, they may be damaged.
How do I stay safe whilst stand up paddle boarding?
What if the weather is bad?
Rain is not generally a problem providing the wind is light, though we don’t recommend you go out when there is any chance of thunder or lightening. However, wind above 10 knots can put you in difficulties if you are a beginner. Check our blog or social media sites carefully and heed our advice. We will do our best to help you predict bad weather, but if you are booking more than a week in advance, this is difficult. The thing about Thailand is that if there is a storm, it tends to last no more than an hour or two and then it clears, so bad weather does not need to be a problem. If you have made a booking and you feel the weather will create difficult conditions, please check our cancellation policy.
What if I am renting in Hua Hin or on this section of coast between mid-October to mid-April?
During this time of year the wind blows onshore quite consistently. It generally starts blowing hard at about noon, so you can often still go paddling in the morning and the early evening. The wind can create big waves if it is above 16 knots or so – check our blog for advice.